Don't let her unassuming demeanour fool you. Jackie is a seasoned pro. She's an accomplished media planner, a star project manager, and what else? Oh yeah, a published novelist. Jackie's always got her eyes on the full horizon, and has a firm grasp on the whole arc of the project. And she weighs in on creative, too – but only when it's super essential, so we know to listen. So yeah, we think she's pretty good.

When Jon was ten, he typed out a two-page fantasy story about a mystical cat. He clacked it out on an old typewriter, and brought the raggedy pages to Mrs. Woods, his 4th grade teacher – whom he loved deeply. She told him to be a writer. He obeyed, and never looked back. Nowadays, his strategies and stories have more to do with real business results than magical meows, but they still have that fantastic passion. Luckily, they also now come without whiteout on the page.

Anna is fast. So fast you can't even see her coming sometimes. You just look up from your work, and she's sitting there, like a mountain lion. Anna has always had a need for speed. When she was tiny and living in Barbados, she used to whip down her steep driveway on her bike, feet way up in the air. She never crashed. Her work ethic is just about as flawless. Anna is an unusually organized and pro-active designer. She lives to help others express themselves creatively. Meet her and know it for yourself.

In his spare time, Vince creates soundtracks for video games, from scratch. No, really. Here at Toolbox, Vince turns dials, focuses lenses, and crafts layouts beautifully. He also dresses up as an Ewok sometimes. Well, that was just the one Halloween. But seriously, Vince has a crystal clear understanding of every piece of creative he designs – whether it's a full-scale magazine or a quick little b-roll video edit – on every level. He's also probably the most likable guy in the office.

Just before her second birthday, Courtney decided that she would give herself a haircut. She was determined to carry out her plan, even though the only mirror she could see herself in was across the hall. She sprinted back and forth, snipping away each time. She was caught – but not before giving herself a brutal mop top. So yeah, Courtney has always been her own woman. Luckily for us, and you, her aesthetic has evolved quite a bit since then. She loves nothing more than seeing her painstaking designs come to life in lights. No one stops her creative process now.